Thank you for choosing Elephas Coffee! Our goal is to deliver the freshest coffee to you at peak flavor. Below, you’ll find our detailed shipping policy to ensure a smooth experience.
Processing Time
- All coffee is roasted to order for maximum freshness.
- Orders are processed within 3-5 business days (may take longer during holidays and peak seasons).
Shipping Methods & Delivery Time
Shipping method is determined based on the order size to ensure safe and efficient delivery:
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1 x 12oz bag → Ships via USPS First Class Mail
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2-8 bags → Ships via USPS Priority Mail (Flat Rate or Regional)
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9+ bags → Ships via UPS Ground
Estimated Shipping Times
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Domestic (U.S.): 1-5 business days after processing, depending on location.
- West Coast: 1-3 business days
- East Coast & Rural Areas: 4-5+ business days
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International: Shipping times vary significantly by destination.
🚫 Expedited shipping is not available – because we roast to order, rushing the process would compromise the coffee’s freshness and flavor.
International Shipping
- We ship internationally via the best available method (typically USPS First Class International).
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Important: International orders cannot be guaranteed for delivery and are non-refundable due to customs and carrier limitations.
- International shipping can be costly and represents 1.4% of total business but 18% of total shipping issues—please order with these risks in mind.
- Shipping costs are calculated at checkout based on weight and destination.
Tracking & Order Updates
- Once your order ships, you'll receive an email with a tracking number.
- Track your order through our website or the carrier’s platform.
Delivery Issues
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Delayed or Lost Orders: Contact us if your order hasn’t arrived within 10 business days (U.S.) or 30 business days (International).
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Incorrect Address: We are not responsible for orders shipped to incorrect addresses provided by the customer.
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Damaged Items: If your coffee arrives damaged, please contact us within 7 days of receipt with photos.
Holidays & Peak Seasons
- During high-demand seasons, processing and shipping times may be longer than usual.
- We recommend ordering early during holidays to avoid delays.
Contact Us
For any shipping-related questions, reach out to our support team:
By placing an order with Elephas Coffee, you acknowledge and accept the terms of this shipping policy.
Enjoy your coffee at its peak freshness! ☕🚀
