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Shipping policy


Thank you for choosing Elephas Coffee for your coffee needs. Here's our shipping policy to ensure you have a smooth experience:

  1. Processing Time:

    Orders are typically processed within 1-2 business days.

  2. Shipping Methods:

    - We offer standard and expedited shipping options.
    - Standard shipping usually takes 3-5 business days.
    - Expedited shipping delivers within 1-3 business days.

  3. Shipping Costs:

    - Shipping costs are calculated at checkout based on your location and chosen shipping method.
    - Orders above a certain amount may qualify for free shipping (check current promotions).

  4. International Shipping:

    - We currently ship within [list of countries].
    - International shipping times and costs vary; they will be displayed at checkout.

  5. Order Tracking:

    - Once your order is shipped, you will receive a confirmation email with tracking information.
    - Track your order conveniently through our website or the provided carrier's platform.

  6. Delivery Issues:

    If you encounter any issues with your delivery, please contact our customer support within 7 days of receiving your order.

  7. Returns and Refunds:

    - For information on returns and refunds, please refer to our Returns Policy.
    - Ensure your shipping address is accurate; we cannot be responsible for orders shipped to incorrectly provided addresses.

  8. Holidays and Peak Seasons:

    During holidays and peak seasons, shipping times may be longer than usual. We appreciate your patience during these times.

  9. Contact Information:

    For any shipping-related inquiries, reach out to our customer support at support@elephas.coffee or (949)415-3524.

By making a purchase from Elephas Coffee, you agree to and accept the terms outlined in this shipping policy. Enjoy your coffee experience!