Politique d'expédition

Thank you for choosing Elephas Coffee for your coffee needs. Here's our shipping policy to ensure you have a smooth experience:

Processing Time:
Orders are typically processed within 1-2 business days.
Shipping Methods:
- We offer standard and expedited shipping options.
- Standard shipping usually takes 3-5 business days.
- Expedited shipping delivers within 1-3 business days.
Shipping Costs:
- Shipping costs are calculated at checkout based on your location and chosen shipping method.
- Orders above a certain amount may qualify for free shipping (check current promotions).
International Shipping:
- We currently ship within [list of countries].
- International shipping times and costs vary; they will be displayed at checkout.
Order Tracking:
- Once your order is shipped, you will receive a confirmation email with tracking information.
- Track your order conveniently through our website or the provided carrier's platform.
Delivery Issues:
If you encounter any issues with your delivery, please contact our customer support within 7 days of receiving your order.
Returns and Refunds:
- For information on returns and refunds, please refer to our Returns Policy.
- Ensure your shipping address is accurate; we cannot be responsible for orders shipped to incorrectly provided addresses.
Holidays and Peak Seasons:
During holidays and peak seasons, shipping times may be longer than usual. We appreciate your patience during these times.
Contact Information:
For any shipping-related inquiries, reach out to our customer support at support@elephas.coffee or (949)415-3524.